What happens if I don’t deliver an order on time?

Noa Runes

• Updated December 17, 2024 14:48

First of all, this should never happen, since a client selected you and took the time to submit a question to you. But if it does happen, the order is automatically cancelled and your advisor profile becomes unlisted from the app’s home page, so you won’t be able to accept new orders until it’s relisted. When unlisted you are still required to deliver on time any pending orders received before you were unlisted (and you will be reimbursed for these orders as usual). If you feel that the reason for your missed delivery was justified and would like to have your profile relisted, you should contact our support team.