A client won't stop messaging me. What do I do?

Purple Garden Support
Purple Garden Support
  • Updated
Each reading on Purple Ocean guarantees a video reading, and any messages are considered perks. Most of our advisors will answer some follow-up questions to please their clients, and because it helps build up a repeat client base.

So this is completely up to you. Several of our advisors have learned to specify how many questions they will answer in the messages in their profiles. This makes it clear to clients that you have a limit, and helps keep their expectations on a reasonable level, as there are some who will try to take advantage and expect you to answer questions all day long.

There are times you will have to be kind, but firm with users. If their expectations are too high, politely explain that they will need to order a new reading to receive any more answers.  

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