Picture upload best practices

  • Updated

When uploading and receiving photos, both our advisors and clients are expected to abide by our Terms of Use and our Advisor Terms and Conditions

This includes, but is not limited to, the following:

  • Photos cannot be abusive or vulgar in any way.
  • Photos uploaded cannot contain text or advertisement in any way, shape or form.
  • Any photos sent should be tasteful and professional. 
  • Photos should not contain personal information, such as social media, phone numbers, emails, your real name, etc. 
  • Photos cannot contain any legal or medical documents. 

Advisors should observe the following best practices when using photos in chat sessions with clients:

  • Make sure the photo you send is relevant to the current discussion with your client. 
  • Be conservative with the amount of photos you send. No one wants to feel “spammed” in their session. 
  • Tell your client that you are sending a photo, and make sure they understand why you are doing so. 
  • Keep the conversation going while sending, or while your client is sending, a photo. No one wants to have minutes tick away silently waiting for photos. 
  • If either your or your client’s photo doesn’t upload, don’t waste too much time on it. You will be able to retry to send, however, device memory, connection speed and image size could affect the ability for the upload to complete. Remember, you did all your chat readings before without photos, so this is a perk, but not something essential to provide your reading.
  • You cannot require photos in order to do or complete a chat reading, nor can your client require one of you.
  • Make sure that your photo is clear and well lit. A blurry or dark photo will not add anything positive to the chat. 
  • Take your photos in a professional environment. It isn’t acceptable to be in your car doing a chat, for example. Clients shouldn’t see photos of tarot cards on your car seat, or on a dirty or messy table.

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