If you find yourself in a live session, and would like to allow yourself a “breather” afterward before receiving another call for another live session, you can use our “Take a Break” feature so that you will appear busy for 10 minutes afterward. 

This will allow you to grab a drink, take a bathroom break, make notes, or just gather yourself in general before a new call comes in. 

This is how you can do it:

1. Simply tap the coffee cup icon during your live session to set your break.
2. Upon ending your call, your break will begin. You will continue to appear “busy” to clients.
3. Breaks are set to 10 minutes, but if you wish to end yours sooner to answer more incoming calls, you can navigate to your “my jobs” screen and tap the “end break” button.
4. During your session, if you wish to cancel the break that you set, you may do so any time, by tapping “cancel” on the orange strip shown on your active live session screen.

After 10 minutes, your availability will resume for the same modes that you had elected prior to your break being set.  

If you have any questions about this feature, or require further clarity, please email support@purpleocean.co for assistance.