Why can’t I download or update the Purple Ocean app right now?

The Purple Ocean app is temporarily unavailable in the Bulgarian App Store while Bulgaria transitions from the Lev (BGN) to the Euro (EUR). This is due to certain regional compliance requirements. We’re actively reviewing these requirements and hope to expand availability in the future.

When will the app return to the App Store?

The Purple Ocean app will be available again in the Bulgarian App Store in 2026, once the transition period ends and Euro becomes the sole currency.

Can I still use the app if I already have it installed?

Yes — if you already have the app on your device, you can continue using it normally.
Only new downloads and updates are paused during this time.

Can I still access my account or readings?

Absolutely! You can continue using your account and connect with advisors with the current app version or anytime through our website:
🌐 www.purpleocean.co

Your readings, messages, and history are fully accessible when you sign in online.

Does this affect my advisor if they are in Bulgaria?

No — this only affects clients in Bulgaria using the Purple Ocean app on iOS.
The Advisor app and users in other regions are not impacted.

Why was this change necessary?

This is a temporary adjustment required by Apple as part of Bulgaria’s currency transition process.
We’ve chosen this approach to ensure a smooth experience and avoid any technical interruptions while the local App Store updates are finalized.

When updates resume, will I need to do anything?

No — once the app becomes available again, you’ll simply see updates appear in your App Store as usual. You won’t lose any account data or reading history.

Summary

• App temporarily unavailable in Bulgaria

• Existing users can still use the app

• New downloads and updates paused until  2026

• Website access remains fully available at www.purpleocean.co